在回忆时间线中打开票根详情，再进入编辑。修改后保存会更新原有票根，不会另外创建一份副本。

不会。创建或编辑同一张票根时，切换模板只会改变票面样式，已填写的字段、分类、同行人、记忆和图片会继续保留。

Tokii 使用 Apple 提供的系统照片选择器，只接收你主动选中的图片，不会扫描整个照片图库。取消选择不会影响其他票根功能。

新建票根时可使用智能识别。首次使用前，Tokii 会说明图片将发送至识别服务器和阿里云百炼的千问模型，并征求你的同意；只有拍照或选图后才会上传。识别结果仅回填当前票根，不会自动保存。你也可以手动填写，或在设置页“智能识别”分区中点击“智能识别”更改授权。详情请阅读 隐私政策。

Tokii 1.3.0 及以上版本每个 App Store 下载账号每月有 3 次免费识别，火车、航班、电影和演出共用。每月 1 日 00:00 按北京时间重置，未使用的免费次数不累计。在“设置 → 识别额度”可查看余额并购买 20 次包，可重复购买；价格以 Apple 购买确认页显示的当地价格为准。免费次数优先使用，购买次数永久有效，不随月份清零。手动填写和保存票根不消耗识别次数。

至少识别出一个有效票面字段，就计 1 次；只有部分字段成功也会扣次。成功后放弃保存、修改结果或删除票根不会退回次数。未识别出有效字段、选图前取消或服务端确认本次未完成时不扣次。识别过程中断网或关闭页面，不能据此判断一定未扣次，请联网后等待状态核对或刷新额度。若服务端已完成扣次但结果未送达，历史识别结果无法找回。

次数属于下载 Tokii 时使用的 App Store 账号，与 iCloud 账号、常用身份和票根中的乘客信息无关。重装或换机后，同一下载账号验证通过即可从服务器读取原余额；不会因重装重复领取当月免费次数。切换下载账号不会转移原账号的余额或订单。删除 App、票根或关闭 iCloud 同步也不会清除服务端额度及交易记录；相关个人信息的访问、更正或删除申请可通过 隐私联系邮箱提出。

先确认网络可用，在“设置 → 识别额度”点击“刷新额度与订单”，并完全关闭、重新打开 App 后再检查。请使用购买时对应的下载账号，无需再次购买。若 Apple 显示待批准或付款尚未完成，请等待其最终状态；取消购买不会增加次数。若仍未到账，请通过本页邮箱联系我们，提供 Tokii 版本、发生时间和已遮挡个人信息的购买凭证；不要发送 Apple 密码或银行卡信息。

先联网并在额度页刷新重试。若仍提示下载账号无法验证，进入“设置 → 识别额度 → 额度说明”，点击“重新验证下载账号”；系统可能要求验证 Apple 账号。请在 Apple 系统界面操作，不要向开发者发送密码。显示“暂时无法获取”表示余额尚未确认，不代表次数为零。手动填写和保存仍可使用。图片上传授权可在设置页“智能识别”分区中单独管理。

次数包由 Apple 收款和处理退款，请通过 Apple 的购买记录或问题报告渠道提出申请，是否批准以 Apple 的处理结果为准。退款经核实后，该笔订单中尚未使用的次数会从余额撤回；可在额度页刷新查看。退款申请提交不等于已经退款。

先在 iPhone 系统设置中登录 iCloud，然后在 Tokii 的“设置 → 数据管理 → iCloud 同步”开启开关并确认。完全退出并重新打开 Tokii 后生效。在其他设备上登录同一 iCloud 账户，并同样开启同步、重新打开 App。已保存的四类票根、分类、常用身份、同行人、记忆、图片及裁剪参数都会参与同步；深色模式和智能识别授权等本机设置不会同步。

请确认两台设备登录同一 iCloud 账户、都已开启 Tokii 同步并在改变开关后重新打开 App，同时保持联网，检查 iCloud 可用空间和 Tokii 设置页中的提示。同步由系统安排，不保证立即完成；本机保存成功不代表已上传。离线时仍可保存，联网后系统会继续尝试。为减少修改冲突，建议等另一台设备收到更新后再继续编辑同一张票根。

不会。关闭开关并重新打开 Tokii 后，后续同步暂停，本机和已同步到 iCloud 的记录会保留。再次开启后，尚未同步的新增、修改和删除可能继续同步。若要删除云端记录，请在开启同步的 Tokii 中删除相应票根、身份或分类，并等待删除操作同步；这也会影响同一账户的其他同步设备。

如果之前开启过 iCloud 同步且记录已经上传，重新安装后登录原来的 iCloud 账户，在 Tokii 中开启同步并重新打开 App，可以接收仍保存在云端的记录。未上传或已同步删除的记录不能通过这种方式恢复。若系统备份包含 Tokii 数据，也可能通过相应的 iPhone 或电脑备份恢复，具体取决于 Apple 的备份机制和你的设置。开发者无法替你恢复本地或 iCloud 私有记录。

单张票根可在其详情页中删除；常用身份和分类可分别在设置中管理。开启同步时，删除操作完成同步后也会删除 iCloud 和同一账户其他同步设备中的对应记录。若需清除设备上的 Tokii 本地数据，请通过 iOS 删除 App 及其数据；仅使用“卸载 App”可能保留数据。删除 App 不会自动清除 iCloud 中的记录，已有的系统备份也需在相应备份管理功能中处理。

证件号码保存在设备本地；开启 iCloud 同步后，已保存票根和常用身份中的证件号码也会同步到你的 iCloud 私有存储。它们仍属于敏感信息，建议只填写纪念记录真正需要的内容，分享票根截图前也请检查并遮挡不希望公开的信息。

请先确认 iOS 和 Tokii 已更新到可用的新版本，然后重新打开 App。若问题仍存在，请联系我们，并提供：

• iPhone 型号与 iOS 版本
• Tokii 版本号
• 出现问题前的操作步骤
• 不包含敏感信息的截图（如适用）

Open the ticket from the Memories timeline, then choose Edit. Saving your changes updates the existing ticket instead of creating a duplicate.

No. While creating or editing the same ticket, changing the template only changes its appearance. Your fields, category, companions, memories, and images remain in place.

Tokii uses Apple's system photo picker and receives only the images you select. It does not scan your full photo library.

Smart Recognition is available when creating a ticket. Before first use, Tokii explains that the image will be sent through its recognition server to Alibaba Cloud Model Studio's Qwen service and asks for permission; the image is uploaded only after you capture or select one. Recognition fills fields in the current ticket but does not save it automatically. You can enter details manually or change permission in Settings → Smart Recognition (in the Smart Recognition section). See the Privacy Policy for details.

In Tokii 1.3.0 and later, each App Store download account receives 3 free recognitions per month, shared across railway, flight, cinema, and live-event tickets. They reset at 00:00 Beijing time on the first day of each month and do not roll over. Open Settings → Recognition Credits to check your balance or buy a repeatable pack of 20. The price is the local price shown in Apple's purchase confirmation. Free credits are used first. Purchased credits do not expire or reset each month. Manual entry and saving tickets do not use recognition credits.

A recognition uses 1 credit when at least one valid ticket field is recognized, even if only some fields succeed. Not saving, changing the result, or deleting the ticket after a successful recognition does not return the credit. No credit is used when no valid fields are found, you cancel before selecting an image, or the server confirms the request did not complete. Losing the connection or closing the page during recognition does not by itself confirm that no credit was used. Reconnect and allow the status check to finish or refresh your balance. If the server completed the charge but the result did not reach your device, the historical recognition result cannot be retrieved.

Credits belong to the App Store account used to download Tokii, independently of your iCloud account, saved identities, and passenger details. After reinstalling or changing devices, verifying the same download account lets Tokii retrieve the existing balance from its server; reinstalling does not grant another monthly allowance. Switching download accounts does not transfer the previous account's credits or orders. Deleting the app or tickets, or turning off iCloud sync, does not clear server-side credit and transaction records. To request access, correction, or deletion of related personal information, use the privacy contact email.

Check your connection and tap Refresh Credits & Orders in Settings → Recognition Credits. You can also fully close and reopen Tokii. Use the download account associated with the purchase; you do not need to buy again. If Apple shows that approval or payment is pending, wait for its final status. Cancelling a purchase does not add credits. If the issue continues, email us with your Tokii version, the time of the issue, and a purchase receipt with personal details redacted. Do not send your Apple password or bank card information.

Connect to the internet and refresh the credits page first. If download-account verification still fails, open Settings → Recognition Credits → Credit Details and choose Reverify Download Account. Apple may ask you to verify your account in its system interface. Do not send your password to the developer. An unavailable balance means it has not been confirmed, rather than zero credits. Manual entry and saving remain available. Image-upload permission is managed separately under Smart Recognition in Settings.

Apple handles payments and refund requests. Request a refund through Apple's purchase history or problem-reporting service; approval depends on Apple's decision. Once a refund is verified, unused credits from that order are removed from your balance. Refresh the credits page to check it. Submitting a refund request does not mean it has been approved.

Sign in to iCloud in your iPhone's system settings. In Tokii, turn on Settings → Data Management → iCloud Sync and confirm. Fully close and reopen Tokii for the change to take effect. On your other devices, use the same iCloud account, enable sync, and reopen the app. Saved tickets of all four types, categories, identities, companions, memories, images, and crop settings participate in sync. Local preferences such as appearance and Smart Recognition permission do not sync.

Check that both devices use the same iCloud account, have Tokii sync enabled, and have reopened the app after changing the switch. Keep them online, check available iCloud storage, and review any messages in Tokii's Settings. The system schedules sync, so updates may take time; saving locally does not mean an upload is complete. You can save offline, and the system will keep trying after reconnecting. To reduce conflicts, wait for an update to arrive before editing the same ticket on another device.

No. Turn off the switch and reopen Tokii to pause further sync. Local records and records already stored in iCloud remain. When you enable sync again, pending additions, edits, and deletions may sync. To delete cloud records, delete the corresponding tickets, identities, or categories in Tokii with sync enabled and allow the deletion to sync. This also affects your other devices syncing with the same account.

If you previously enabled iCloud sync and your records finished uploading, reinstall Tokii, sign in to the same iCloud account, enable sync, and reopen the app to receive records that remain in the cloud. Records that never uploaded or whose deletion has synced cannot be restored this way. An iPhone or computer backup may also contain Tokii data, subject to Apple's backup behavior and your settings. The developer cannot restore local records or your private iCloud records for you.

Delete an individual ticket from its detail page, or manage identities and categories in Settings. With sync enabled, a completed deletion also removes the corresponding record from iCloud and your other devices syncing with the same account. To clear Tokii's local data on a device, use iOS to delete the app and its data; offloading the app may retain data. Deleting the app does not automatically clear records from iCloud. Manage existing system backups separately.

ID numbers are stored locally. If you enable iCloud sync, ID numbers in saved tickets and identities also sync to your private iCloud storage. They are still sensitive. Enter only what you need for your keepsake, and review or obscure private details before sharing screenshots.

Please include your iPhone model, iOS version, Tokii version, steps leading to the issue, and—if useful—a screenshot with sensitive information removed.