Jubon Support

Thank you for using Jubon. If you run into problems while recording items, photos, or stories, this page can help.

Contact Us

To report an issue, share feedback, or contact the developer, please email:

jiuban.app@outlook.com

When possible, please include your device model, system version, app version, and the steps that led to the issue. We will review your message and reply as soon as we can.

Frequently Asked Questions

  • Jubon does not require registration or sign-in. You can start adding items after opening the app.
  • Items, stories, photos, and related content are stored locally on your device and are not uploaded to developer-operated servers.
  • If you switch devices or uninstall the app, please make sure your app data has been preserved through your system backup first.
  • If you cannot add photos, check whether Jubon is allowed to use the camera or photo picker in system settings.
  • If a page does not display correctly, try quitting and reopening the app. If the issue continues, please contact us by email.

Permission Notes

Camera access is used only to take photos for items or stories. Photo selection is used only to import images you choose. Jubon does not browse or upload your full photo library.

Privacy Policy

You can read the Jubon Privacy Policy to learn how the app handles local data, camera access, and photo permissions.